Refund policy
At WillowCharm76, customer satisfaction is at the heart of everything we do. We proudly stand behind the quality of every scrunchie and hair accessory in our collection. If you're not completely satisfied with your purchase, we're here to make the return process simple and worry-free.
1. 30-Day Free Returns
We proudly offer FREE returns within 30 days from the date your order is delivered.
If your purchase doesn't meet your expectations, simply contact our customer support team to begin the return process.
2. Return Eligibility
To qualify for a return, products should:
- Be returned within 30 days after delivery.
- Be in good condition.
- Include original packaging whenever possible.
- Not be intentionally damaged or altered.
3. Free Return Shipping
All eligible returns include free return shipping.
Once approved, we'll provide return instructions along with a prepaid return label or designated return address when applicable.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Please include:
- Order number
- Photos of the item
- Photos of the packaging
- Brief description of the issue
We'll gladly arrange a replacement, refund, or another suitable solution.
5. Refunds
Once your returned item has been received and inspected, refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
6. Order Cancellation
Orders may be canceled before shipment for a full refund.
Once shipped, orders cannot be canceled but remain eligible under our 30-Day Return Policy.
Contact
WillowCharm76
8994 W Twin Springs Drive
Marana, AZ, USA
Phone: 520-450-7807
Email: RahocheOhrt579@hotmail.com